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Frequently Asked Questions

If you cannot find an answer to your question below, please feel free to use our support center,  documentation, or just reach out to our support staff and we will help you however we can.

Need help? Check out our frequently asked questions below.

Life-ring Book-reader

We apply to RFQs/RFPs for cities that are actively looking for projects or via focused referrals from existing clients. Our total project quote depends on your city size (population) and your needs. We offer every service and feature to all tiers but have your project structured to fit the needs of your city specifically.

This depends on your city. We typically invoice for the full amount (project + hosting + additional services (if needed) annually. We can also invoice monthly if your city allows. We fit our billing into your city’s way of working to ensure we have active accounts that pay on their terms. We utilize a NET30 rule for annual invoices and a NET14 rule for monthly invoices. 

This depends on your city and how your taxing structure is setup. Typically, cities are non-taxable for the type of work we provide but if your state requires that we collect taxes from your civic organization as per your policy, we will adhere to your state’s regulations and tax the amount required by your state.

Our invoices are billing directly to your accounts payable department and can be paid via direct ACH, credit card, or by check. Once again, we offer flexible invoicing and will work with your city to ensure that we meet your guidelines and invoice accordingly.

If you are annually invoiced, we typically prorate the invoiced amount by the total months used. If monthly, there is no refund since you are paying for what you used in the previous month.

We only ask that you give us 30 days notice before cancelling in order for us to properly remove your website from our system.

Due to our application being proprietary, your website is not transferrable directly to another service. We can provide exports if needed for content (JSON data of the page/content), but the actual website will remain in our system for 30 days after cancellation. After 30 days, it will be removed from our system.

We offer discounts for longevity. If you agree to use our service for 3 years we waive the initial onboarding fee. Annual invoicing also has discounts applied compared to monthly invoicing.

Our platform is built specifically for cities, municipalities, and local government organizations that need an easy-to-manage, compliant, and modern public website.

Unlike generic website builders, our platform is purpose-built for local government needs, including departments, staff directories, events, bids/RFQs, agendas, accessibility tools, and structured content workflows.

Yes. The platform supports multiple users with role-based permissions so departments and staff can update their own areas without affecting the rest of the site.

No. The editor is designed for non-technical users with drag-and-drop components, simple text editing, image uploads, and guided page management.

Yes. The platform is scalable and can expand with your city’s needs, whether adding new departments, services, pages, or integrations over time.

The platform is designed with accessibility-first components and workflows that support WCAG-aligned best practices and help cities maintain an accessible website experience.

No platform can guarantee immunity from legal claims. However, we provide tools, monitoring, reporting, and compliant components that help cities demonstrate good-faith accessibility efforts.

Administrators can run scans to identify common accessibility issues such as missing alt text, contrast concerns, heading structure problems, and other content-related items. Our scans also are automatically ran by the system to identify any underlying issues and emailed directly to you via a PDF report.

Our editor uses pre-built components designed with accessibility in mind, which significantly reduces the risk of common compliance mistakes.

Yes. Reports can be generated on demand or scheduled automatically to support internal reviews and documentation needs.

Very easy. Staff can update content using a visual editor with reusable sections and components without needing to know HTML or code.

Yes. Users with media capabilities can upload and manage media, documents, and page content directly from the admin panel.

Yes. Permissions can be assigned so each department manages only the content relevant to them.

Yes. Content can be prepared and published according to future dates when needed.

Yes. The platform supports announcements, notices, and important updates that can be displayed prominently on the site.

Yes. Cities can manage community events, meetings, deadlines, and public notices through the built-in events system.

Yes. The platform includes tools for publishing bids, RFPs, RFQs, and procurement-related opportunities.

Yes. Staff directories can include names, titles, departments, phone numbers, emails, and other relevant information.

Yes. Departments can have their own dedicated sections, pages, contacts, and updates.

Yes. The platform includes site search tools to help residents quickly find pages, services, and information.

Most implementations are completed within 1–3 weeks depending on content volume, responsiveness, and project scope.

Yes. We provide content migration based on the agreed implementation scope and page limits.

No. We use structured templates and components that allow for a modern redesign without starting from zero.

Yes. We provide administrator training so your team can confidently manage the website after launch.

We typically need a primary contact, access to existing content, timely approvals, and feedback throughout the project.

Yes. Hosting is included as part of the platform subscription.

Yes. We follow modern security best practices, data decoupling, and maintain the platform infrastructure to support reliability and data protection.

Yes. Platform updates, improvements, and system maintenance are managed by our team.

Yes. All websites are built to be responsive and optimized for desktop, tablet, and mobile users.

Updates are designed to be deployed with minimal disruption whenever possible.

Support includes assistance with platform usage, troubleshooting, and issue resolution.

Support requests can be submitted through our support channels, and our team will respond based on priority and service availability.

Yes. We continuously improve the platform and can discuss additional needs as your city evolves. If you can think of it, there is a pretty good chance we can build it into our application if there is a need.

Additional training sessions can be scheduled as needed.

After launch, your team can manage content directly while we continue supporting the platform, updates, and system performance.

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