Platform – Knowledgebase
A knowledge base with answers, before the phone rings.
An intelligent, self-service knowledge base library of everything residents ask the city hall. Searchable, plain-language, and answer-first. It deflects routine questions so your staff can do the work only they can do.
38%
Within the first 90 days
< 3s
Search to resolution
24 / 7
Even when city hall isn’t
How It Works
Ask a question, get an answer.
Residents don’t want to dig through a 40-page PDF to find trash day. They type a question in plain words and get a direct answer with the form, the deadline, or the phone number right there.
01
Plain-language search
Residents type “when is my recycling picked up”, not keywords. Search understands intent and returns a direct answer, not a list of links.
02
Auto-categorized
Articles organize themselves by department and topic as you publish. No taxonomy meetings, no orphaned pages buried four clicks deep.
03
Answer-first layout
The answer comes first, the detail follows. Each article surfaces the related form, fee, or contact so the resident never has to go hunting.
The Top of Every Queue
The questions that flood city hall, answered once.
These six topics drive the majority of calls to a typical city. Answer them well in the knowledgebase and the phones go quiet for the routine stuff.
Pay A Bill
Water, sewer, property tax. With a direct link to the payment portal.
Trash & recycling
Pickup days by address, holiday delays, bulk-item rules.
Permits & licenses
What you need, what it costs, and the form to start.
Report a problem
Potholes, streetlights, code complaints. Routed to the right desk.
Hours & locations
Every department’s hours, address, and closure notices.
Meetings & records
Agendas, minutes, and how to request public records.
Two Views, One System
Simple for residents. Effortless to maintain.
Resident View – Answer Page
Public
- Plain-language search bar
- Direct answer with related form
- "Was this helpful?" feedback
Staff View – Article Editor
Internal
- Write once, auto-categorize
- See what residents search for
- Flag stale articles for review
What Customers Say
City of Ocean Springs
“From the first moment we met with City of Anywhere, it was a great experience! They go beyond their job description and are always just a phone call or text away. This is the best website the city has had to date.”
City of D’Iberville
“We have been using the City of Anywhere service for several years and have had excellent experiences. The setup process was straightforward, the server performance has been reliable, and our website loads quickly. Customer support has been responsive whenever we have needed assistance. Our needs are always a priority. You cannot ask for better service. Thank you, City of Anywhere.”
Ready When You Are
See your top questions, already answered.
Tell us the five things your residents call about most. We’ll build them into a live demo knowledgebase so you can see the deflection for yourself.